Returns policy:

Standard returns policy:

Standard returns on non faulty items are only accepted within a 14 day period from date of receipt. Any items worn or damaged (not including if item was damaged during delivery or delivered faulty) will not be refunded.

For Christmas Gift purchases the return date is extended to 2nd January 2012 (any exclusions below still apply). Please ensure that tracking or proof of postage is obtained when returning goods.

You may return the item/s to us for a credit subject to the following conditions:

• You notify us with in the 7 day period.
• The goods are returned in a re-saleable condition and in the original packaging.
• You pay the return delivery charges, choosing a method of your choice. And obtain proof of postage as we cannot be held liable for loss or damage during your return postage.
• The goods are not customised for you in any way.
• The item has not been worn or that any of the manufacturer labels have been removed.
• Items returned that have been despatched with free shipping or have been returned due to a change of mind will also be charged a £5.99 for the cost of packaging which is a direct cost (These are still valid only if within the 14 day period).

All postage & packing paid is non refundable except if an in-correct item has been delivered and needs to be exchanged for the correct item. (Not that this should happen)

Faulty items:

If we deliver a faulty item, you are legally entitled to a full refund including postage, but you must report it to us within 24 hours of receipt of your item. Please return the item to us intact with all packaging undamaged.

Items that cannot be returned:

Jewellery of any kind cannot be returned. Any item worn, damaged accidentally after receipt, marked or broken, or in an un-saleable condition.

If you have any questions or queries regarding returning goods please feel free to contact us by phone or email. Thank you for your time.

Office telephone: 01690 71292
Email: info@annadavies.com